The Frequently Asked Questions Service
Frequently Asked Question (FAQ) sections are an opportunity to connect with your and to
‘surprise and delight’ with an excellent customer service experience.
We’ll walk you
through a selection of FAQ examples and provide different FAQ templates to get you started, So
we can create a good customer experience for you.
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Q: What Is Your MOQ?
A: We will provide Original Mill Usually 25 tonnes, but it can be adjusted according to your needs and the actual situation of the inventory.
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Q: What Is The Delivery Time?
A: 10-15 days.
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Q: What Kind Of Payment Terms Would You Accept?
A: We always do T/T 30% in advance + 70% balance ,Also we can do 100% LC(irrevocable Credit),And can negotiable.
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Q: Do You Provide Samples Is It Free Or Extra?
A: Yes, we could offer free samples.
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Q: Once The Products Received By Customer Were Found Not Comply With The Products Or Contract Demands, What Will You Do?
A: We will compensate the customer for all the loss without any hesitation.
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Q: How Can I Know The Price Exactly?
A: You can contact me on WhatsApp or call me,and tell me the specification of your products.
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Q: What after-sales services do you provide?
A: We offer comprehensive after-sales services, including technical support, product returns and exchanges, maintenance guidance, and spare parts provisioning to ensure customer satisfaction and product performance.
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Q: What are the advantages of your company ?
A: We have many professionals, technical personnel, more competitive prices and best after-dales service than other metal materials companies.